
Zero Moment of Trust. Yes, TRUST.
Zero Moment of Truth was a term coined by Google in their 2011 eBook “ZMOT - Winning the Zero Moment of Truth”. The term refers to the moment in the purcha…
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Essays on artificial intelligence, data strategy, the future of work and trust as the engine of change.
106 articles

Zero Moment of Truth was a term coined by Google in their 2011 eBook “ZMOT - Winning the Zero Moment of Truth”. The term refers to the moment in the purcha…

We may find it hard to accept, in a macroeconomic context of stagnation (with a risk of inflation if we take it into our heads to print money to pay off the debt…

Maybe none of us believes that the conversation right now is about looking for transformation models: You've lost your mind! How can you think…

Damn reality doesn't match my expectations (arrogance). In other words, our starting hypothesis isn't confirmed. Any researcher would have learned…

There will be a day after this lockdown. And perhaps it's worth remembering learnings for when the rush returns, the quick breakfast before…

[This article has been previously published in ENGLISH under the title “Pandemic Generosity and Digital Transformation”…

A lot has happened since then and the truth is that the program has kept evolving and the world has added a few developments worth highlighting:

We are facing a situation in which we may have to begin to recognize that in order to empower humans again, we have to accept that their behavior has alrea…

[Reading time: 9 mins. 42 secs.]

Read original post in Spanish on bernardocrespo.com/#blog "Una Sencilla Deconstrucción de la Transformación Digital".